退款政策
If you have any questions about your claim or to start a claim, contact us at: luisremisio@gmail.com
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, you have the right to return your order within 14 days, for any reason and without justification.
Refunds
We will notify you once we have received and reviewed your claim and let you know if it has been approved or not. If your claim is approved, you will receive an automatic refund using your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit your refund. If it has been more than 15 business days since your claim was approved, please contact us at luisremisio@gmail.com